Acceptable Use Policy

Welcome to EF English Live, the premier service for people around the world to learn English.

This Acceptable Use Policy (the “Policy”) constitutes a legally binding agreement between you and EF Language Learning Solutions Ltd, Haldenstrasse 4, 6006 Lucerne, Switzerland (“EF LLS” or “we”), the operator of EF English Live (“EF English Live”, the “Service” or the “Site”) regarding your use of the Service. This Policy applies to all “Members” (which means that you have registered with EF English Live) and “Visitors” (which means that you simply browsed the Site) accessing the Site or using the Service. The term "you" or "User" refers to a Visitor or a Member. Please read this Policy carefully before accessing the Site our using the Service.

If you do not agree with this Policy, please do not use the Service.

In order to use the Service, you need to be 15 years of age or older to use teacher-led classes (whether group or private), and be 16 years of age or older to use other parts of the Service (e.g. the self-study side of the Service), or be 13 years of age or older and have your parent or guardian’s consent to this Policy, and (b) have the power to enter into a binding contract with us and not be barred from doing so under any applicable laws. If we learn that you are under 18 and taking part in teacher-led classes and/or under 16 and using other parts of the Service without consent from your parent or guardian, we will have the right to terminate all of your classes and/or disable your account. You also warrant that any registration information that you submit to us is true, accurate and complete, and you agree to keep it that way at all times.

Before you continue, you should print or save a local copy of this Policy for your records.


Occasionally we may, at our discretion, make changes to the Service and this Policy. We may also, at any time, cease to continue operating part or all of the Services or selectively disable certain aspects of the Services or portions of EF English Live. Any modification or elimination of the Services will be done at our sole and absolute discretion and without an ongoing obligation or liability to you. When we make changes to this Policy that we consider material, we will notify you through the Service. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes. Your recourse upon dissatisfaction with the modified terms of use is to cancel your membership or subscription.

EF LLS may suspend your access to the Service at any time, including in the event of your actual or suspected unauthorized use of the Service or non-compliance with this Policy. If EF LLS suspends your access to the Service, you agree that EF LLS shall have no liability or responsibility to you, to the fullest extent permitted under applicable law.


The Service and the content provided through it is the property of EF LLS or EF LLS’s licensors, and we grant you a limited, non-exclusive, revocable permission to make personal, non-commercial use of the Service and to receive the content made available through the Service in your local country, based on the subscription or trial you have selected. You can read more about your Subscription Terms.

Access to the EF English Live software applications is granted, not sold, to you, and EF LLS or its licensor retains ownership of all copies of the software applications even after installation on your devices.

All materials of the Service, including content, text, images, software, audio and video files, documentation and EF English Live remain at all time the sole property of EF LLS or its licensors. Such materials are protected under international copyright, trademark and other intellectual property laws. You may not post, distribute, sublicense, translate or reproduce in any way any such materials without the prior express written consent of EF LLS.

All EF LLS’s trademarks, service marks, trade names, logos, domain names, and any other features of the EF English Live or EF brand are the sole property of EF LLS or its licensors. This access right does not grant you any rights to use the EF English Live or EF trademarks, service marks, trade names, logos, domain names, or any other features of the EF English Live or EF brand, whether for commercial or non-commercial

You agree to abide by our User Guidelines (Section 3 below), and not to use the Service in any manner not expressly permitted by the Terms. You are only entitled to access and use the Service for lawful purposes.


We’ve established a few ground rules for you to follow when using the Service, to make sure EF English Live stays enjoyable for everyone. Please follow these rules and encourage other users to do the same.

Please note that the opinions and messages posted by users at EF English Live do not reflect and are not representative of the views of EF LLS or its employees, affiliates, suppliers or partners. EF LLS is not responsible for the content of messages sent by users to other users through EF English Live.

3.1 User generated content

EF LLS strives to create a global community of English language learners. As such, users may have the ability to post messages, upload and/or contribute content to the Service, including pictures and text, use chat rooms, participate in group or one-on-one discussions/lessons, and find English resources, such as pen pal correspondents, local English schools and job offers (hereinafter jointly “User Content”). You represent that you have the right to post or in other ways contribute any User Content which you post or otherwise contribute to the Service, and that such User Content, or its use by us, does not violate this Policy, any applicable law, or the intellectual property rights of others. You grant us a non-exclusive, transferable, sub- licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with EF English Live. This license lasts for five years after termination of your EF English Live account. Aside from the rights specifically granted to us herein, you retain ownership of all rights, including intellectual property rights, in the User Content, except that, where applicable under local law, you agree to waive your right to be identified as the author of any User Content on the Service and your right to object to derogatory treatment of such User Content.

You are solely responsible for the content of the User Content. In addition, by using these Services, you agree not to publish, contribute or post any material that:

Contains content that is not original or for which you have not received the prior express written consent of the originator of said content.

Contains objectionable language or is in any way profane, pornographic, sexually explicit, slanderous or libelous.

Contains viruses or any other code designed to interrupt, destroy or incapacitate the functionality of any software, hardware or telecommunications.

Can be considered "spamming" such as chain letters, junk mail, or other solicitations.

Attempts to impersonate another person or breaches the security of the Service and its users.

EF LLS may remove any posted message, recorded discussions/lessons or other User Content at any time. Any directory over fellow students, including the information contained therein represents proprietary information owned and maintained exclusively by EF LLS. Using the directory for any purpose other than language learning correspondence between EF English Live members is strictly forbidden.

EF LLS does not actively monitor, review, or edit User Content, but reserves the right to monitor the Services for purposes of determining that the usage is in compliance with this Policy and applicable laws. EF LLS may remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in EF LLS’s sole discretion, violates law, this Policy or is otherwise unacceptable to us. EF LLS may take these actions without prior notification to you.

3.2 Intellectual Property

EF LLS respects intellectual property rights and expects you to do the same.

This means, for example, that the following is not permitted: (a) copying, reproducing, “ripping”, or making available to the public any part of the Service or content delivered to you via the Service, or otherwise any making use of the Service which is not expressly permitted under this Policy; (b) reverse-engineering, decompiling, disassembling, modification or creating derivative works based on the Service or any part thereof; (c) circumventing any technology used by EF LLS, its licensors, or any third party to protect content accessible through the Service; (d) renting or leasing of any part of the Service; and (e) providing your password to any other person or using any other person’s user name and password.

You agree that you will not:

Use any robot, spider, scraper, deep link or other similar automated data gathering or extraction tools, program, algorithm or methodology to access, acquire, copy or monitor EF English Live or any portion of EF English Live, without EF LLS’s express written consent, which may be withheld in EF LLS’s sole discretion;

Use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search EF English Live, other than the search engines and search agents available through the Service and other than generally available third-party web browsers (such as Microsoft Explorer); or

Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or in any way making up a part of EF English Live or the Service.

3.3 User activities

Please respect EF English Live and other users of the Service.

Don’t engage in any activity on the Service, contribute or upload User Content, including registering and/or using a username, which is or includes material that (a) is offensive, abusive, defamatory, pornographic or obscene; (b) is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights of EF LLS or a third party; (c) includes personal data of third parties or is intended to solicit such personal data, (d) includes malicious content, such as viruses, worms, Trojan horses or any other contaminating or destructive features, or otherwise interferes with any user’s access to the Service or the proper working of EF English Live or the Service; (e) is intended to or does harass or bully other users; (f) impersonates or misrepresents your affiliation with another user, person or entity, or is otherwise fraudulent, false, deceptive, or misleading; (g) involves the transmission of unsolicited mass mailing (“spam”), junk mail, chain letter, or similar (h) involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes; (i) promotes commercial products or services; (j) interferes with the Service, tampers with or attempts to probe, scan, or test for vulnerabilities in the Service or EF LLS’s computer systems or network, or breaches any of EF English Live’s security or authentication measures, or (k) conflicts with the Terms, as determined by EF LLS.

Please be thoughtful about what you make public on EF English Live. The Service includes social and interactive features, including the ability to post and otherwise contribute User Content, share content, and make certain information about you public, as further described in your account settings. Remember that shared, recorded or otherwise publicly available information may be used and re-shared by other users on EF English Live or across the web, so please use EF English Live carefully and manage your account settings regularly. EF LLS has no responsibility for your choices to make any actions or material public on the Service.

You are responsible for maintaining the secrecy of your EF English Live account (the "Account"), username and password. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please contact us here immediately and change your password as soon as possible.

In order for the Service to function effectively, you must also keep your registration information up to date and accurate. If you do not do this, the accuracy and effectiveness of the Service to you will be affected.

In our sole discretion, we may terminate your Account, or modify, reclaim or remove any username associated with your Account, for any reason (including for reasons related to unlawful or unauthorized usage) and we are under no obligation to retain a record of your Account or any data or information that you may have stored by means of the Account and/or the Service.


EF LLS will make reasonable efforts to keep the Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. EF LLS reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Service or any function or feature thereof. You understand and agree that EF LLS has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.


You will be required to register and create an account with EF English Live in order to access certain features of the Site and Services. Information gathered through the registration process and information related to your account will be subject to this Policy as well as to our Privacy Policy. You represent and warrant that you will not create an Account for anyone other than yourself without permission, that all information provided by you when creating an Account is true, accurate and complete, and that you will maintain, at all times, true, accurate and complete information related to your Account.

Your use of EF English Live and any personal information or other information about you collected by EF LLS through, or in connection with, EF English Live is subject to our Privacy Policy.

Thank you for reading our Terms. We hope you enjoy EF English Live.

If you have any questions about EF English Live or EF LLS’ policies and practices, please contact us here.